Finding quality telephone service - Business Telephone Systems

A business phone system has the ability to support many phones within a company that can all call each other. It also has the ability to share one or more external phone lines, so every phone can answer incoming calls and place outgoing calls.

Advanced business phone system have extra capabilities that make doing business easier. Call logging and voicemail systems are just two desirable features of a business phone system. Business owners and managers can use the call logging feature to document the activities of their salespeople and to provide documentation in case of any disputes with employees, customers or vendors. Phone system administrators can also use call logs to troubleshoot problems with the phone system or find better ways to route outbound long distance calls.

Many business phone systems integrate with data networks to provide voice over IP calling (VoIP). This type of phone system makes expansion easy because the phones do not need separate cables to operate. Instead, they connect to the same Ethernet jacks as computers use, lowering installation costs and increasing flexibility. VoIP phones also work well for home-based users who can connect to the business phone system over the Internet. With VoIP, employees don?t even need a phone; they can use computer programs called softphones and a computer headset to convert a window on their computer into a telephone.

Softphones are perfect for traveling salespeople and remote workers.

New challenges face business phone systems as alternate forms of communications gain popularity in the workplace. So-called unified messaging systems now make it possible for voicemails, faxes, instant messages, e-mail, text messages and other communications to enter a business? call center and be acted upon in sequential order by customer service agents. Business IT managers work hard to implement these systems so the business handles all communication effectively.

Computer telephony integration (CTI) allows call center agents, technical support representatives and salespeople to use their computer to place phone calls and automatically lookup customer records for inbound and outbound calls. When used this way, customer contact management software automatically creates call records, making it easy for every employee to log their sales activities and record the status of each contact called.

A business phone system can have almost unlimited potential, so call today to learn more about the latest products, technologies and services that can take your business to the next level. Source

Source: http://www.fixtel.com.au/blogs/2012/09/11/finding-quality-telephone-service/

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